Everything at Thorne Prints is made to order — printed for your order, by hand, in Chandler, Arizona.
Changed your mind?
You can return any non-personalized item within 14 days of delivery, as long as it is in its original condition — unused and undamaged beyond a look. Contact us first at hello@thorneprints.com and we will tell you where to send it. Return shipping on a change-of-mind return is yours, and there are no restocking fees. Once the item is back and inspected, we refund the item price to your original payment method within five business days.
Personalized items.
Items made to your own specification — like a dog tag with your pet's name on it — cannot be resold, so they are not returnable for change of mind. The listing says so before you buy.
Need to cancel?
If your order has not started printing yet, you can cancel for a full refund, shipping included. Once printing has begun, the piece is being made for you and cannot be cancelled — but the return window above still applies once it arrives.
Arrived damaged, defective, or wrong?
That is on us. Contact us at hello@thorneprints.com and we will make it right.
Services.
Completed services, such as heat pressing, are not returnable — but if our work is at fault, we will make it right.